TRAIN, DEVELOP AND CERTIFY YOUR COMMUNITY MANAGERS
recruit and retain the best
Reduce ramp-up time for new-hires, and develop a team that allows you to work ON your business instead of IN your business.
If you have a Community Manager on your team that you'd like to develop and retain, or you're about to hire a Community Manager that you'd like to train without re-inventing the wheel, this membership is for you.
Your team drives the success of your business. They're often your sales force as well as your best member retention tool.
Investing in them = investing in your bottom line.
Testimonials
HERE’S WHAT PEOPLE ARE SAYING
HERE'S WHAT YOU
MIGHT NOT KNOW
Today's workforce values purpose-driven work, being a part of something larger than themselves, and developing professionally. These needs can be challenging for a Coworking Space owner to deliver on, whether you are a single or multi-location operator.
The 4 Ways we Tend to
Under-serve our Team
#1 Way you under-serve your team
You plan to train your team beyond the basics but then life gets in the way
I know how this goes because it's happened to me many times.
You hire a new Community Manager. You think they might finally be THE ONE. You commit to training them on all aspects of the business. You promise yourself that you will not miss a weekly meeting. You'll spend an entire month in the office having her shadow you...you'll take them under your wing and make sure they deeply understand every aspect of the business.
And then....you have a fire to fight in your other business...you get distracted negotiating an important contract, you have family matters to attend to...
As long as your manager is making it through the basics of holding down the fort, you get distracted and let them figure the rest out on their own.
#2 Way you under-serve your team
You sell the opportunity to be a part of our business and the empowerment that comes with the role...
...but you don't have the systems in place to provide an organized on-ramp and you don't really have the capacity for ongoing development...whether you have just one location or multiple locations.
You are not alone! You commit to developing our team beyond the basics. You want to be will be a good business mentor. Gosh darn it, when your Community Manager leaves you, they will be able to conquer the world!! You will PERSONALLY equip them to solve world hunger!!!!
But you’re all entrepreneurs. You love new projects, growing the business and bright, shiny objects. You do not actually love sitting side by side behind the front desk with your team members for weeks getting into endless details and strategic discussions that go beyond what they need to know to get through the day and close tours.
So you fail at this commitment. You fail our team.
Don't beat yourself up. Just allow yourself to be realistic. Take the training and development off of your plate and make sure your team has access to a training and development platform and peer community that does not succumb to....Squirrel!
#3 Way you under-serve your team
You're just not a teacher
Training and developing a team requires a specific skill set. In big companies, there are entire departments devoted to this. You wear many hats as an entrepreneur. Some you're good at, some you're not. Developing training materials for your team and spending time on ongoing development may not be your strength and frankly, you may just not really like it.
Don't beat yourself up. But also don't leave a big gap that will impact your bottom line. Well-trained, engaged Community Managers will sell more memberships and retain more members.
#4 Way you under-serve your team
It's just not a good use of your time
Your primary hat as a "Startup CEO" is to grow the business. And maybe you're doing this while running another business or two...or holding down a full-time job. You likely just don't have the time to train and develop your staff. And you don't yet have the scale to hire a training and development group.
So outsource the training and development of your Team to a professional team that has been in your shoes, intimately knows the Community Manager role, and wants to devote their days to making your team successful without you!
How a Best-in-Class Community Manager
Training and Development Program can Impact your Business:
- You’ll be able to recruit the best staff by offering an industry credential that they can show off on their LinkedIn profile, the opportunity to learn their role, and become a more well-rounded business professional. Today's labor market is tight. Attract the best talent to your team by offering them world-class training and professional development. Community Manager University will teach them role-specific skills that will help them perform at a high level for you, and add to their skill set for future jobs. They will also receive a certification for completing the core training modules, and ongoing recognition of their advancement through the Community Manager Success Path.
- Retain your best staff as your team is recognized for their progression through Community Manager University Your team will be recognized for their training progress through badges & certificates, peer recognition AND notifications that go directly to you as they complete milestones.
- Dramatically reduce the TIME and COST it takes to onboard new staff If you're training your team from scratch, you're putting the brakes on the other work/projects/family that need your attention. You need to get your staff up to speed as quickly as possible to retain sales and service levels for your business and to get you back to your own work as quickly as possible. The group training approach to the Community Manager University platform allows us to deliver world-class content at a very affordable price. However, if you do the training yourself, multiply your hourly rate ($250/hour) by the weeks it takes for you to onboard your staff...and then assign a value to the time you probably don't spend on providing ongoing professional development and community for your team.
- Save some time to train your own secret sauce About 80% of the Coworking Community Manager role is fairly standard across spaces. But 20% of how they approach the role is YOUR secret sauce. We'll take care of the 80% without interfering with your ability to customize the role and do things YOUR way.
- Community Managers are the heart and soul of the Coworking business They sell memberships and they retain members. Can you afford to NOT invest in them?
INTRODUCING
the Community Manager University
This is the Community Manager training and development platform that reduces onboarding time and develops your team, over time, across the four key role competencies of Community Building, Operations, Sales & Marketing, and Leadership.
Hi, I'm Jamie Russo
and I am the CEO of Everything Coworking.
I founded and ran two coworking spaces for a total of eight years- one in Chicago, and one in Palo Alto, California. I was the Executive Director of the Global Workspace Association for five years.
Through this unique combination of roles, I have a deep, first-hand experience in coworking as well as unparalleled access to industry knowledge, best practices, experience and leadership.
Through my Coworking Startup School, I have helped dozens of people just like you realize their dream of launching a successful coworking space.
I created the Coworking Startup School because I have deep experience in the coworking industry and I also love to teach and coach. I'm extending that passion to the heart and soul of our coworking spaces - the Community Managers.
Community Manager University
is the ONLY membership of its kind that…
01
Will train your team to manage your coworking space and help your business to attract and retain members while you are working on the strategic aspects of the business.
02
Gives your team the opportunity to earn an industry-recognized certification that they can proudly embed on their LinkedIn profile.
03
Provides monthly professional development training and a community of peers to increase job satisfaction and tenure in the role.
04
Eliminates the need for you to reinvent the wheel when it comes to training and developing your Community Manager team.
05
Give your team a clearer sense that they are part of a larger industry that has purpose and meaning.
06
Reduces the ramp-up period for new Community Managers and also grows your team's skills across the five core competencies of the role over time.
Testimonials
Here’s What People Are Saying
Do it! It's well-worth the investment of time, finances, and you will learn so much!
Heather Morris, Brix Coworking
CMU has helped me anytime I hit a roadblock in my role. It's easy to feel like we are the only coworking space experiencing an issue but when I turn to CMU for help I am always met with tons of helpful advice, opinions, and best practices. It's nice to face challenges with the help of other coworking spaces who have overcome similar roadblocks.
Savannah Higgins, the Post Workspaces
Don't open a coworking space without signing up for this and knowing what you are getting yourself into. It's worth it but I wish I would have known so many of these things before I opened or right when I opened.
Amber Cook, The Light House Cowork
As a Member of Community Manager University
Here's what you'll Get Every Single Month:
01
ACCESS TO A DEEP COMMUNITY-MANAGER-SPECIFIC TRAINING LIBRARY ORGANIZED BY TRACKS.
Graduated learning (ranging from 101 level to more advanced) across the 4 core competencies of the Coworking Community Manager role.
The training modules are organized by experience level and by the 4 aspects of the Community Manager role:
1.)Community Building
2.)Operations
3.)Sales/Marketing
4.)Leadership
The content is appropriate for brand new Community Managers to those that have been in their role for 2-3 years.
02
A Monthly Masterclass
A 30 to 60-minute action-oriented training session
...will cover a topic to help your manager further develop across one of the core competencies with the goal of providing professional development that can be applied directly to advancing your coworking business.
03
Live Support & Peer Network-Building
Monthly Q&A Session
Each month, your managers will have the opportunity to connect and learn from their peers. They can ask questions about the training content, get support on a challenge they're trying to solve and share wins. Again, you cover the secret sauce but we'll take the basics off of your plate.
04
On-demand access to ideas and advice
Access to an Active Slack Group
Our Slack Group provides immediate input on challenges your team is trying to solve or ideas they are trying to generate.
Sign me up, Let's do This!
Unlimited Access to the Community Manager University:
- Training modules organized by level and across the 4 core competencies of the CM role:
- Training across the core competencies of the CM role: Community Building, Operations, Sales/Marketing, and Leadership. - Monthly Q&A Calls - build community, ask questions, and learn how others are approaching various aspects of their role and business.
- A 30 to 60-minute action-oriented training session - A deep-dive on a topic that is getting results for coworking businesses to attract and retain members.
- 24/7 access to our private Slack group
Testimonials
HERE’S WHAT PEOPLE ARE SAYING
Pricing options
Monthly Payments
$97/mo
Annual Payments
$997/YR
Frequently Asked Questions
What people asked before signing up for Community Manager University
-
All of the above. The content is developed using the principles of graduated learning which means we start with the basics and then layer skills/concepts onto the basics to create more advanced lessons
Any team member can access content from each of the Community Manager Success Path levels.
-
As you develop as a brand, you will absolutely have your own way of doing things that and you will train your team to follow your approach. We 100% respect that and mention that aspect of training throughout our program.
Our content focuses on training and developing your team across the four core competencies of the CM role: Community Management, Operations, Sales, and Leadership.
We bake the cake - you add the frosting.
-
The content is delivered via a learning management platform called Searchie. Your team will get a link to access the training content in Community Manager University and their own unique login.
They can access the content using a web browser and the content is very mobile-friendly. The content is all delivered in easily consumable chunks that your team can watch on a commute to work or during a short break at the front desk.
The coworking space owner will get their own account access with any purchase of a Community Manager subscription.
-
We have a support team that answers email questions.
We also have a private Slack group for Community Manager University members where your team can access peer and expert support.
-
We totally understand that sometimes, a Community Manager doesn't quite own their schedule. We record every Q&A call and add the recording to the platform for easy access.
What if I am the Owner AND the Community Manager?
You are not alone, my friend. Join us! You will definitely not be the only one in this boat. This training is for you...and if you get to the point that you're ready to hire a Community Manager, you'll have a training program all ready to go!
Community Manager University
is Perfect for you If
01
You want well-trained Community Managers who continue to learn and develop without costing you time that can use to work *on* your business.
02
You want to attract and retain the best Community Management staff
03
You want to ensure that your team continues to grow and contribute more to the business even as you get busy and distracted and have less time to spend with them 1:1.
04
You want to demonstrate to your team that you're investing in their development.
05
You want your team to contribute to your business growth.
If you said “yes” to several of the statements above, I can’t wait to meet your team inside of Community Manager University.
Here’s what your team will get each month:
- Training modules organized by level and across the 4 core competencies of the CM role:
- Training across the core competencies of the CM role: Community Building, Operations, Sales/Marketing, and Leadership. - Monthly Q&A Calls - build community, ask questions, and learn how others are approaching various aspects of their role and business.
- A 30 to 60-minute action-oriented training session - A deep-dive on a topic that is getting results for coworking businesses to attract and retain members.
- 24/7 access to our private Slack group
Monthly CMU Membership
month-to-month commitment
$97/mo
