70. Hiring a Community Manager and Avoiding Payroll Disasters

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Click the button below to download the Community Manager Job Description.

Here are some notes from this episode:

Job Description

Be clear
Sell, but don’t over-sell
Include pay (why waste everyone’s time?)
The full GWA survey has salary benchmarking. If you’re a GWA member and don’t have your copy, email answers@globalworkspace.org
Download - sample job description PDF
Test different titles depending on your market - is “Community Manager” a term that people search for? Go to Indeed.com with the mindset of a job searcher. Search for community manager and marketing jobs in your area. Assess the pay range, job descriptions, experience requirements, etc. and get a sense for where you sit vs. others offering similar positions.

Where to Post

Be patient but consistent with posting and outreach

Screening Process

Resume
- Open-mind. Screen anyone that follows directions
- Put a specific call to action at the end of your job description to test the applicants
- Don’t rule out unusual candidates, i.e., PHD and law school candidates.
Phone Screen
- Have a process - a list of quesitons
  - Book - (example, but the point is to have a plan - don’t just bull$hit for 30 minutes)
    - What are you best at
    - What are you not best at?
    - How would your last 5 managers rate you on a scale from 1-10
- Be candid about the role - expectations, career path, next steps, average tenure
- Hire for attitude. You can train almost any part of this job
- Looking for authentic interest and a “why” that aligns with the role - the experience, the network, the hours, something that gives me an indication of tenure.
In-Person

Offer

Classification

Payroll

Use a company. Avoid confusing state/federal issues (Reference FB post of me with piles of paper on a desk, head in hands)
ADP
Benefits, Payroll, 401k - Trinet

Training

Have videos of all processes - use Loom, it’s a free Google Chrome extension - super simple to use
Have all operating standards as files in Dropbox
Use Lastpass to easily transfer passwords

Relationship with Manager